A couple of years ago I wrote a blog on getting great customer service, and I called it, ‘If you want great Customer Service, be a great customer.’ Today, I’m covering the same ground with some updates. As a Professional Personal Shopper, and, as someone who likes to shop, I’m in the stores a lot. And I’m always watching and observing people and how they behave in the stores. In this blog, I’m sharing both the good and the bad side of Customer Service!
Let’s start with a good one…
You know you’re a good customer when…I was at the Dollar Store, on one of three long lines when all of a sudden someone tapped me on the shoulder and said, ‘follow me”. And so I did. One of the cashiers opened a line just for me. They don’t do that for everyone, they do that for people who are frequent customers, and GOOD customers!
If you have a business, whether on-line or brick and mortar,
who’s the first person your customers either see or talk to?
Because that person is the face of your business, make sure they are representing you well!
I went to a jewelry store to have my bracelet fixed. He fixed it and charged me $5.00.
Two days later, the chain (which came with the bracelet) totally broke in half.
I brought it back to the jeweler, he put a whole new chain on it, didn’t charge me a penny.
Said he just wanted me to be happy! Now that’s excellent customer service!
Here is one of my Retail pet peeves with SHOPPERS/BUYERS/CONSUMERS,
whether it is 7-11, the deli or a high-end department store.
Do NOT, ever, throw your money or your credit card at the cashier!!!
I cannot tell you how many times I see this AND how rude this act is!
WHY should the cashier have to pick up YOUR money?
If you can’t hand your OWN money to the cashier, you don’t deserve to shop in their store!
DON’T DO IT!
HOW DO YOU THINK IT MAKES THEM FEEL!
I recently had a bad experience at a local spa, so I did something I don’t normally do,
I left a negative review on their page. The following day I received a message and the
next day a phone call apologizing for the bad experience with a remedy to the situation.
Don’t be afraid to complain if you receive bad customer service, trust me, they will hear you!
My experience at the jewelry store (as noted above),
I told everyone I know that story, I was so impressed by his actions.
That’s what happens when you deliver the goods,
people will talk about it and tell everyone they know.
That also goes for bad customer service, remember that!
I am a very good customer. How do I know this you may ask?
Because for the most part, I receive very good customer service wherever I go!
That’s why I keep going back and shop at the same places, because they know I am a good
customer, and treat me as such. And if I go somewhere new, I see how they treat me,
if I receive good customer service I go back, and if it’s bad, I don’t!
That’s why it’s so important to treat every customer like a new one!
That really says it all. Everyone wants to feel important,
everyone wants to be heard, and EVERYONE wants great customer service!
That’s a wrap!
NineFrogs ~ Where Attitude is Everything